Responsible Gambling at PointsBet

At PointsBet, we are committed to providing a safe and enjoyable betting experience for all our customers. We believe that gambling should always remain a form of entertainment, never a source of stress or financial hardship. Our responsible gambling program is designed to help you stay in control.

Our Commitment to You

PointsBet takes responsible gambling seriously. We provide a range of tools and resources to help you manage your betting activity and make informed decisions. We encourage all customers to gamble responsibly and to seek help if gambling is no longer fun.

Responsible Gambling Tools

We offer several features to help you maintain control over your gambling activity:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Wager limits — control the amount you can bet within a specific timeframe
• Loss limits — restrict the total amount you can lose over a set period
• Time limits — set reminders or session time restrictions
• Activity statements — review your betting history and financial transactions
• Self-exclusion — temporarily or permanently exclude yourself from your account
• Cool-off periods — take a short break from betting

Signs That Gambling May Be a Problem

It is important to recognise when gambling stops being enjoyable. Consider the following warning signs:

• Spending more money or time on gambling than you can afford
• Chasing losses by placing larger or more frequent bets
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or personal responsibilities
• Feeling anxious, stressed, or irritable when not gambling
• Lying to others about how much time or money you spend gambling
• Gambling to escape problems or relieve negative emotions

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Take regular breaks during betting sessions
• Never chase your losses
• Avoid gambling when under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Use the responsible gambling tools available on your account

Support and Resources

If you or someone you know is experiencing difficulties with gambling, help is available. You can reach out to the following organisations for confidential support and guidance:

Self-Exclusion

If you need to take a break, PointsBet offers self-exclusion options that allow you to restrict access to your account for a chosen period. You can also register with the National Self-Exclusion Register, BetStop, to exclude yourself from all licensed Australian wagering providers.

How to Activate Self-Exclusion

You can request self-exclusion by contacting our customer support team directly. Our staff are trained to assist you through the process with care and confidentiality. Once activated, your account will be suspended for the duration of the exclusion period.

Remember, gambling should always be an enjoyable experience. If it stops being fun, stop playing. PointsBet is here to support you every step of the way.