Privacy Policy

At PointsBet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our website and services. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you visit our website or use our services:

Personal identification information such as your name, email address, date of birth, phone number, and residential address.
Account credentials including username and password.
Financial information necessary for transactions and identity verification.
Technical data such as IP address, browser type, operating system, device identifiers, and browsing behavior on our website.
Communication records including emails, chat logs, and customer support interactions.
Location data to ensure compliance with applicable laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account.
To verify your identity and comply with legal and regulatory requirements.
To process transactions and maintain accurate records.
To communicate with you regarding your account, updates, and promotional offers.
To improve our website, services, and overall user experience.
To detect and prevent fraud, unauthorized access, and other security threats.
To comply with applicable laws, regulations, and legal obligations.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

With trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements.
With regulatory authorities and law enforcement agencies when required by law or to protect our legal rights.
With affiliated companies within our corporate group for operational and administrative purposes.
In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the relevant parties.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments. While we strive to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities and to request data portability. To exercise any of these rights, please contact our support team.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our privacy team through the contact options available on our website. We are dedicated to addressing your inquiries promptly and transparently.